FAQ

Please read these frequently asked questions before contacting us.

When is the store open? 

Our online store is open 24/7. We respond to inquiries and calls on weekdays, Mon-Fri from 10 am to 4 pm. You can see the opening hours of our warehouse store HERE.

Are all the products visible in the online store available for immediate order?

Yes, all our products are ready to be ordered and we ship them directly from our warehouse in Mikkeli, Finland. Some popular products may occasionally be temporarily out of stock, but our inventory is regularly replenished. If you need a large quantity of a product, please contact us first.

Do you sell small quantities?

Yes, most products are available in smaller quantities, either individually or in bags, for example, 50-200 grams bags depending on the product. Smaller quantities of mesh/paper mounted tiles, are usually sold in 25-49 pieces.

Do you sell mosaics by the sheet? Yes, we sell several of our products by the sheet, which also makes the price relatively more affordable. Mesh mounted mosaics are great for interior decoration as they make installation easier. Small and transparent tiles are usually paper mounted and must be used with an indirect fixing method.

Do you sell large quantities?

Yes, many of our products are available in different packaging sizes. You can request a quote for large quantities. If you need large quantities and the product is new to you, we recommend ordering a small sample first or visiting our warehouse store by appointment.

How can I pay for my purchase? 

Can I pay with a debit/credit card? You can pay for your purchases with a debit/credit card or use other payment methods such as Klarna and Paypal. See all payment methods HERE.

I made an order and paid for it; can I still add other products to my order? Yes, if your order has not yet been shipped, you can still add products to it. Act quickly and contact us by phone so we can check the situation together. We strive to send orders forward every weekday by 3 pm. If the order tracking shows that your order has already been sent, we ask you to make a new order. Please note that if the size or weight of the order increases significantly, we may ask you for an additional payment for shipping costs.

How quickly will I receive my order?

What is the delivery time?

We strive to send orders on the same day if they arrive on weekdays, Mon-Fri by 2 pm. You can track your order from the application of the shipping service. See more about delivery times HERE.

Can I return unused materials? 

Check our return policy HERE.

How to Make Mosaics? 

What Do I Need for Mosaic Making?

To learn the basics of mosaic making, consider reading guidebooks and watching our tutorial videos. For beginners, we have created various DIY kits that supply everything needed for mosaic work, making them especially convenient. We recommend starting with a small flat project, such as a DIY trivet or another flat surface project. Check our DIY kits for options.

Mosaics can be created on nearly any base, including glass, metal, Styrofoam, ceramic, and MDF. We offer bases in various shapes, such as animals and symbols.

When working on a mosaic, keep the following in mind:

  1. Learn proper techniques. Work becomes easier and more enjoyable when you know the correct working order and how to use tools. Sketching your work and comparing materials can help ensure your project is well planned.
  2. Choose suitable materials: base, mosaic pieces, glue, and grout. Consider the location of your work, whether the base can support the weight of the mosaic, and if the materials can withstand weather changes, moisture, and frost. Check the compatibility of each material, glue, and grout before starting. Also, decide if you want the surface of your mosaic work to be evenly smooth or if variations in the thickness of the pieces are acceptable, giving the surface an uneven and more "lively" appearance.
  3. Size and cutting of mosaic pieces. Consider the size of pieces that make sense for your project. Smaller and more intricate works may require smaller pieces to fit well on the surface. You can use pre-cut mosaic pieces or cut them as needed into different shapes or develop your own patterns by cutting triangles or petals from the mosaic.
  4. Obtain the necessary amount of materials. It's better to buy more than needed than too little to avoid interrupting your work to acquire more materials. A mosaic calculator can help you estimate how much you need.

What glue should I use for mosaic work? 

The type of glue depends on the mosaic work you intend to create. We offer a variety of glues in our selection. Check our glue chart to see which glue we recommend for specific applications HERE.

How do I cut/chop mosaic pieces? 

We have several tools for shaping mosaic pieces. Check our table to see which tool we recommend for specific purposes HERE.

Can I use a regular hammer to chop mosaics? We do not recommend this as it breaks the tiles into random pieces and can damage the glaze or surface of the mosaic. Investing in good tools can make cutting more enjoyable and productive.

How much mosaic do I need for my project? 

Estimate the surface area based on length, width, and height (if 3D). Cutting pieces yourself will result in waste, so add 5-10% more to your calculated amount. The product page for each mosaic provides information on coverage. It's advisable to buy a little extra to ensure your project doesn't stall. Sometimes there can be slight variations in color batches, so it's better to buy the required amount all at once. See mosaic calculator HERE.

How to Grout a Mosaic Work? 

Grouting a mosaic is not particularly difficult or dangerous, but it can be a bit messy. Therefore, it's important to protect yourself and your workspace. Wear protective gear, as grout can irritate the skin and respiratory system. If grout comes into contact with the skin, wipe it off and rinse with water. When mixing water with grout powder, use a dust mask and safety glasses for protection. Always wear protective gloves while grouting.

Keep in mind that different brands of grout might have slightly different instructions. It's crucial to follow the specific instructions provided with the grout you're using. Gradually add water to the grout to prevent it from becoming too runny and mix thoroughly.

Always prepare only as much grout as you can use within its working and drying times specified in the instructions. Cleaning the surface of the mosaic work becomes more challenging if the grout dries out too much, possibly requiring you to use significant force. For large or extensive projects, consider asking for help with grouting or working on one small area at a time to manage the workload and ensure quality results.

Here's a guide to give you an idea of how to grout: Mix approximately 500 grams of grout powder with approx. 1.5 dl of water carefully until it reaches a porridge-like consistency. Let it sit for about 5 minutes and mix again. Use the grout within the next 60 minutes. Before applying the grout, dampen absorbent, unglazed materials with water.

Apply the grout to the surface of the mosaic work with a grouting tool/spatula and allow it to dry for about 5-10 minutes (until the grout does not stick to your finger) and gently wipe off excess grout with a slightly damp grouting sponge in circular motions*. Allow the work to dry for about 5-10 minutes, so that a thin, dryish layer of powder remains on the surface. Finally, clean the surface with a soft, lint-free cloth. Use the same color cloth as the grout itself. Allow it to dry well. If you have leftover grout, dispose of it according to local regulations. Usually, hardened grout can be disposed of with general waste.

*If you are working on a large mosaic project, you may repeat the cleaning and drying phase several times. You can squeeze the grouting sponge clean in a container with a small amount of water. The remains of the grout will settle at the bottom of the water container over time. The next day, pour the clean water on top down the drain (you can use a filter cloth to help) and leave the grout residue to dry in the container before disposing of it.

How much grout do I need? A general guideline is about 2 kg of grout per square meter, but it's better to have enough grout on hand to avoid interruptions. Always prepare just enough grout that you can use within its specified working/drying times. Cleaning the surface of the mosaic work can be difficult if the grout dries too much. For large or extensive projects, consider asking for help with grouting or do a small area at a time.

What color grout should I use? 

This depends on the desired effect; whether you want a lot of contrast between the tiles and the grout color or you prefer a more harmonious, less contrasting look. You can also test the grout color's effectiveness by making a small sample work in which you glue your chosen colors and grout them with different colors.

Grey grout is generally a neutral and safe choice, suitable for many colored works. For outdoor mosaics, grouting with dark or grey grout is recommended as it's less likely to show dirt and debris.

If you can't find the exact shade of grout you want in the selection available, you can also mix it yourself by combining different colors of the same brand or by adding color pigments. Adding glitter powder can also add a fun element to the appearance of your mosaic work. You can also grout your work with multiple colors, although this is more challenging and time-consuming. Grout dark areas first and cover areas that you want to remain lighter with cardboard and painter's tape.

Can I use mosaic for bathroom tiling? 

Most tiles are suitable for bathrooms. Always read the product details for the mosaic you're interested in. Ensure that the adhesive and grout you use are suitable for wet areas.

Can I use mosaic in the kitchen backsplash? Yes, for backsplashes, we recommend glass mosaics as they are easy to clean from potential dirt and grease stains. We do not recommend untreated porous materials. Ensure that the adhesive and grout you use are suitable for wet areas, especially if placed near a sink.

Why are some colors more expensive? 

The cost of raw materials and other materials used in the manufacturing process varies. For example, the production of red, orange, and yellow glass involves the use of cadmium, a very expensive and toxic mineral. The production of pink color can involve the use of 24-karat gold, making it the most expensive color to produce.

Is mosaic heat resistant? 

Glass tiles are very heat resistant, but ensure that the adhesive, grout, and base you use are as well. Acrylic mosaic is not heat resistant, so do not use it for applications such as trivets.