TERMS AND CONDITIONS

Updated 10 Jan 2021

Mosaic WebStore: mosaiikkimyymala.com

MosaiikkiMyymälä FIN

VAT: FI12292119

Address: Majankatu 3, 50190 MIKKELI, FINLAND

Ordering

We welcome your order through our online store at www.mosaiikkimyymala.com
If you have any questions, please do not hesitate to contact us

via e-mail: info ( a ) mosaikkkimyymala.com  

or by phone:

Monday - Friday 10.00-17.00 (Finnish time)

+358 50 0151 007

Delivery

We deliver items to Europe, countries in the EEA. We aim to dispatch orders within 24 hours of being placed. This does not include weekends and holidays, when we are closed, and of course all orders are subject to stock availability. Orders are sent by Finnish Mail Priority Delivery or Finnish Posti Parcel Connect (with DHL and Bring). All shipments are registered using Posti’s item tracking system in Finland. Delivery costs are dependent upon the weight and size of your order, and the shipment method chosen. If any part of your order is out of stock, we will immediately notify you, giving you the expected delivery date. If for some unexpected reason we cannot deliver your order, we will immediately refund your payment.

Estimated delivery time and shipping costs

All delivery dates are estimates and we cannot guarantee specific deadlines. Note that these delivery estimates from counted from the time that they leave Finland.

Sweden:

  • Closest pick up point to the recipient. Shipping cost from 7,90 €. Delivery in 3-6 working days.

Finland:

Delivery in 1-2 working days. Delivery to pickup point or home delivery. 

  • Delivery to a pick-up point from 5,90 €
  • Home delivery from 9,90 €
  • We reserve the right to send small items as letters to your home address
  • We reserve the right to send items exceeding the parcel terminal maximum dimensions to a postal outlet

Estonia, Latvia, Lithuania: 

  • Closest pick up point to the recipient. Shipping cost from 6,90 €. Delivery in 3-6 working days.
  • Home delivery from 12,90 €. Delivery in 3-6 working days.

Denmark:

  • Closest pick up point to the recipient. Shipping cost from 6,90 €. Delivery in 3-6 working days.
  • Home delivery from 12,90 €. Delivery in 3-6 working days.

Germany:

  • Postal Home Delivery. 
  • Shipping cost from 6,90 €. 
  • Delivery in 3-6 working days.

Austria, Belgium, Czech Republic, Netherlands, Poland:

4-9 working days. Postal Home Delivery.                      

  • 0-2 kg      12,90 €
  • 2-5 kg      14,90 €
  • 5-10 kg     16,90 €
  • 10-20 kg   19,90 €
  • 20-30 kg  24,90 €
  • + 30 kg Quotation

Bulgaria, Hungary, Luxembourg, Portugal, Slovenia, Slovakia, Spain:

4-9 working days. Postal Home Delivery.

  • 0-2 kg       14,90 €
  • 2-5 kg       16,90 €
  • 5-10 kg      19,90 €
  • 10-20 kg    21,90 €
  • 20-30 kg   24,90 €
  • + 30 kg Quotation

Cyprus, France, Greece, Ireland, Italy, Malta, Romania:

3-9 working days. Postal Home Delivery.

  • 0-5 kg        9,90 €
  • 5-10 kg     14,90 €
  • 10-20 kg   19,90 €
  • 20-30 kg   24,90 €
  • + 30 kg Quotation

Iceland, Norway, Switzerland:

We do not ship to non-EU countries

Åland Island:

We do not deliver products to Åland

Delivery Countries

We ship abroad to: Sweden, Finland, Estonia, Latvia, Lithuania, Germany, Austria, Netherlands, Belgium, Luxembourg, Poland, Czech Republic, Slovakia, Slovenia, Denmark, Bulgaria, Hungary, Spain, Portugal, Croatia, Cyprus, France, Greece, Ireland, Italy, Malta, Romania.

Deliveries outside the EU

We do not ship to non-EU countries.
The recipient is responsible for any customs and tax payments if your order is delivered outside the EU.

Posti Priority Delivery

Priority parcels are transported with fast connections from Finland to the destination country. Items are primarily delivered directly to you, but in some countries items are delivered to a postal outlet for you to pick up. Note that packages cannot be delivered to post office boxes or Poste Restante addresses.

Posti Parcel Connect (with DHL and Bring)

Using this service, you can pick your order from a service point in your country. An SMS is sent to you when the parcel arrives. The package can be tracked using Posti’s item tracking system in Finland www.posti.fi/itemtracking, as well as the tracking systems of your local postal service, DHL and/or Bring.

Payment Methods

You are welcome to pay for your purchases online using most major credit or debit cards. You can select Checkout Finland Oy, Klarna or PayPal as a payment method after entering your shipping and billing information. 

Card payments can be performed online safely with the SSL-secured payment form. Our company or Checkout Finland Oy does not have access to cardholder data, and card information is not stored on our systems. Our online store uses the international Verified by Visa and MasterCard SecureCode authentication services, which verify the identity of the cardholder.

After confirming your purchase, you will be taken to the Checkout Finland Oy, Klarna or PayPal login page where you can enter your account and complete payment. If you do not have a PayPal account, you create one quickly and safely from their login page and then add your credit card information. 

E-mails

We will send e-mail confirmation of order status, and may send marketing emails to let you know about new products and offers. You can choose to unsubscribe from marketing emails by clicking the link at the bottom of these e-mails. We will not disclose your e-mail address to any third parties.

Currency

Your credit card will be charged in euros. 

Returns Policy

You may send goods sold by mosaiikkimyymala.com within 14 days of delivery for a full refund of the item price, excluding return postage 9,90 €. Please complete the return form (LINK) enclosed with your order so that we can find your details as quickly as possible. We do not refund the cost of the return postage unless the items sent were faulty or incorrect.

All returned items must be in the original condition and including all packaging or a refund cannot be processed.

We cannot accept returns of certain items, including:
? Any item not in its original condition, damaged, or missing parts.
? Any item that has been defaced or personalised.
? Items returned 14 days after delivery

Refunds will be issued upon receipt of the return. We will email you as soon as your item reaches us.

To ensure that the objects are received by us, we advise the use of a secure postage method that can be tracked. But since we are not responsible for return postage or the cost, this is of course your personal choice, and you are welcome to use the cheapest method available if you prefer.

One option for returns is through a DHL Parcelshop
DHL Parcelshops

If you have any further questions, do not hesitate to contact us and we will be happy to help.

Email: info ( a ) mosaikkkimyymala.com

Telephone: +358 50 0151 007
Monday - Friday 10:00 - 17:00 (Finnish time)