Updated 2 October 2026
General information
The online store MosaiikkiMyymälä.com is operated by MosaiikkiMyymälä FIN. All products sold through the online store are sold by MosaiikkiMyymälä FIN.
- Business ID: 1229211-9
- Address: Majankatu 3, 50190 Mikkeli, Finland
- Telephone: +358 44 246 9244
- Email: info@mosaiikkimyymala.com
An order is subject to the prices, delivery methods and terms shown in the online store at the time the order is placed. We may update our product range, prices, delivery methods, delivery areas and these terms for future orders. Changes do not affect contracts that have already been concluded.
Nothing in these terms limits any mandatory consumer rights that apply under applicable EU or national consumer protection law.
Prices and obvious errors
The prices shown in the online store at the time of ordering apply to the order unless otherwise stated.
If there is an obvious pricing, product information or system error that the customer should reasonably have understood to be an error, we reserve the right not to accept or to cancel the order. If the order has already been paid and cannot be fulfilled, the amount paid will be refunded without undue delay.
Payment
The payment methods available for an order are shown at checkout. Available methods may include online banking, card payments, mobile payments, Klarna, invoice and instalment options, and PayPal.
Available payment options may vary depending on the customer, the order and the terms of the payment service provider.
More information: Payment Methods »
Placing an order
Products are ordered by adding them to the shopping cart and completing the order at checkout. The customer is responsible for ensuring that all contact, billing and delivery information is correct and up to date.
By placing an order, the customer accepts these Terms & Conditions. An order confirmation is sent to the email address provided by the customer.
Businesses, organisations and larger orders
The statutory right of withdrawal available to consumers does not generally apply to orders placed by a business, organisation or other legal entity. Any return or cancellation of such an order must be agreed separately with MosaiikkiMyymälä unless mandatory legislation provides otherwise.
The prices shown in the online store are our normal retail prices. We do not offer automatic reseller or volume discounts.
For clearly larger orders, you may contact us before ordering. We can check product availability and consider any possible volume benefit on a case-by-case basis. Any such benefit is not automatic and may depend on the products, order quantity, packing work and delivery method.
Delivery area – EU only
We do not currently ship orders to countries outside the EU.
We deliver to the EU countries and delivery areas that are enabled in the online store. Available delivery methods are shown at checkout after the delivery country and address have been entered.
Certain regions and some large or bulky products may be subject to special delivery restrictions.
If no suitable delivery method is shown at checkout, please contact customer service before placing the order.
Delivery and shipping costs
We use different carriers depending on the destination country, delivery address, size and weight of the order and the transport services available. The carrier and delivery method may therefore vary from one order to another.
The available delivery methods and final shipping costs are shown at checkout before the order is confirmed.
If an order contains an unusually large, heavy or otherwise special item requiring a special transport arrangement, we may contact the customer before dispatch. Any additional cost not already shown at checkout will be agreed with the customer before the order is sent.
Current shipping costs and estimated delivery times: Shipping Costs »
Delivery times and delays
Estimated delivery times are shown in the online store and on the delivery information page. Delivery times may be affected by the destination, carrier, public holidays and other circumstances beyond our reasonable control.
If a delivery is significantly delayed, please contact customer service so that we can investigate the shipment. These terms do not limit any statutory consumer rights relating to delayed delivery.
Consumer right of withdrawal
Consumers generally have the right to withdraw from an online purchase within 14 days from the day the goods are received.
An order may also be cancelled before the goods have been delivered.
If you wish to exercise the right of withdrawal, you must provide us with a clear notice before the withdrawal period expires.
You may use the Withdrawal function in your order view or send another clear notice, for example by email. When the online withdrawal function is used, an acknowledgement of receipt is sent to the customer.
Simply returning the goods or failing to collect a shipment does not constitute a notice of withdrawal.
The goods must be returned no later than 14 days after you have informed us of your decision to withdraw.
Any statutory exceptions to the right of withdrawal apply only where the legal conditions for the exception are met. If an exception applies to a product, the customer will be informed before the purchase.
Return costs when you change your mind
MosaiikkiMyymälä does not offer free returns for ordinary change-of-mind returns.
The customer is responsible for the direct cost of returning the goods to MosaiikkiMyymälä.
The customer may choose a suitable return method and carrier. The return must be correctly addressed and carefully packed so that the products are not damaged in transit.
We recommend using a trackable return service and keeping the shipping receipt or other proof that the return has been sent.
If the customer would like MosaiikkiMyymälä to help arrange the return transport, this may be agreed separately. In that case, the return shipping cost will be stated in advance and may be deducted from the amount refunded to the customer.
We do not accept returns sent cash on delivery or by any other method that requires MosaiikkiMyymälä to pay an unagreed charge in order to receive the parcel.
If, because of its size, weight or other characteristics, a product cannot normally be returned by regular post or parcel service, the customer is also responsible for the direct cost of returning that product in an ordinary withdrawal situation. For such products, information about the return cost or an estimate of that cost will be provided before purchase.
Refunds following withdrawal
If the entire order is withdrawn, we refund the price of the goods and the delivery charge paid by the customer up to the cost of the least expensive standard delivery method offered for the order.
If the customer selected a delivery method that was more expensive than the least expensive standard delivery option, the additional cost of the more expensive delivery method is not refunded.
Refunds are made without undue delay and no later than 14 days after we receive notice of the customer's decision to withdraw.
We may, however, withhold the refund until we have received the goods back or the customer has provided evidence that the goods have been sent back, for example by providing a return receipt.
The refund will normally be made using the same payment method used for the original transaction. Another refund method may be used only with the customer's consent.
Condition of returned goods
The customer may inspect the goods in the same way as they could in a physical shop in order to establish their nature, characteristics and functioning.
If the goods have been handled beyond what is necessary for such an inspection and their value has therefore decreased, MosaiikkiMyymälä may deduct an amount corresponding to the actual reduction in value from the refund.
Returned products should be carefully packed and include the parts and accessories belonging to the product.
Incorrect, defective or damaged goods
If you receive an incorrect product, a defective product or goods damaged in transit, please contact MosaiikkiMyymälä customer service as soon as possible.
Please contact us before returning defective or damaged goods so that we can investigate the matter and, where appropriate, arrange a suitable return, repair, replacement or other lawful remedy.
For transport damage, please provide photographs of the outer packaging, inner packaging, shipping label and damaged products where reasonably possible. Please keep the packaging materials until the matter has been investigated.
Transport damage may also be reported to the carrier or pickup point, but this does not limit the customer's right to complain directly to MosaiikkiMyymälä.
These terms do not limit the consumer's statutory rights in relation to defective goods.
Uncollected parcels
If you wish to withdraw from the purchase, you must provide a clear notice of withdrawal.
If the customer does not collect a shipment or refuses delivery without having provided a valid notice of withdrawal, this does not in itself constitute a valid exercise of the right of withdrawal.
If the shipment is consequently returned to MosaiikkiMyymälä as uncollected, MosaiikkiMyymälä may claim compensation for the actual and direct costs caused by the customer's failure to collect or accept the shipment.
These costs may include:
- the actual cost of transporting the shipment from MosaiikkiMyymälä to the customer,
- the actual cost of transporting the shipment back from the customer, pickup point or carrier to MosaiikkiMyymälä, and
- reasonable direct handling costs caused by the uncollected shipment.
The actual outbound transport cost paid by MosaiikkiMyymälä may be higher than the shipping charge paid by the customer at checkout. This may occur, for example, where MosaiikkiMyymälä has paid part of the shipping cost on the customer's behalf or the customer qualified for free delivery. In such cases, the costs of an uncollected shipment are based on the actual and direct costs incurred.
These costs may be deducted from any amount that would otherwise be refunded to the customer. If the actual costs exceed the amount available for refund, MosaiikkiMyymälä may request payment of the remaining costs to the extent permitted by applicable law.
Return address
MosaiikkiMyymälä FIN
Majankatu 3
50190 Mikkeli
Finland
We recommend keeping the return shipping receipt or other documentation showing that the return has been sent.
Exchanges
We do not offer direct exchanges from one product to another. If the customer would like a different product, the original product is handled as a return and the new product must be ordered separately.
Customer service
- Email: info@mosaiikkimyymala.com
- Telephone: +358 44 246 9244, Monday–Friday 10:00–16:00 Finnish time
- Address: Majankatu 3, 50190 Mikkeli, Finland
If you have a question about an order, payment, delivery, return or complaint, please contact our customer service first so that we can try to resolve the matter as quickly as possible.
Consumer disputes and alternative dispute resolution
If a consumer dispute cannot be resolved directly with MosaiikkiMyymälä, a consumer purchasing from another EU country may contact the European Consumer Centre (ECC-Net) in their country of residence for advice and assistance with a cross-border consumer dispute.
European Consumer Centres Network (ECC-Net) »
Because MosaiikkiMyymälä is operated by a business established in Finland, the Finnish Consumer Disputes Board may also be a relevant alternative dispute resolution body depending on the case.
The Consumer Disputes Board is an independent and impartial out-of-court dispute resolution body. Its procedure is free of charge. Ordinary consumer complaints to the Board must be submitted in Finnish or Swedish.
Finnish Consumer Disputes Board »
Before submitting a matter to the Consumer Disputes Board, the consumer should first make a written complaint to MosaiikkiMyymälä and try to resolve the matter directly with us.
